1. Customer’s Dissatisfaction

IMPORTANT: We don't accept return of food products of any kind.

• Withdrawal to Purchase

If you have purchased something with Get Brasil, received the product in perfect conditions but  even so you are not happy with your purchase, you may request the purchase cancellation through our customers service. But please be sure you understand the rules below.

• Term for withdrawal to purchase:

According to the Brazilian Consumer’s Defense Code buyers may request their withdrawal to purchase in online stores within 7 (seven) days after receiving the product.

You must contact the store administration as soon as you receive the order to request a cancellation, according to the following conditions:

Goods Return:

• The goods should be returned by post office with postage paid by the customer and sent to the address given on the invoice of purchase
• The product should be returned in its original packaging with all accessories and handbooks included.
• The product should be returned together with the copy of the Purchase Invoice.
• The product should not present any signs of having been used.

ATTENTION: Should the product not follow the conditions required above, it will not be accepted as returned goods and will be automatically returned to the original address. Under these conditions, Get Brasil shall be entitled to new shipping & handling charge.

Money reimbursement: 

- PayPal/Credit Card: Credit within 15 working days.
Shipping & handling fees will not be reimbursed.

ATTENTION: Money reimbursement will only be processed after receipt and analysis of the products conditions. Product(s) must not present any signs of having been used.

NOTE: All cancellation intention should be mandatorily communicated to Get Brasil before the goods shipment. Otherwise the order will not be accepted.

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2. Products without defect

• New Product:

The new product may be replaced within 30 days. As long as it is presented under the same conditions in which it has been received/purchased (in the original packaging and with no signs of use).

Remember that in order to be replaced the product must be in its original packaging and with no signs of use 

If you have purchased a product in our online store but were not satisfied with it and want to replace it with another item, please follow the rules below:

Goods Return:

• The product mustn’t present any signs of having been used
• The product should be returned with a copy of the Purchase Invoice
• The product must be returned in its original packaging with all accessories and handbooks
• The goods should be returned by post office with postage paid by the customer and sent to the address given on the invoice of purchase

Goods Replacement:

• You may choose another item available in our online store
• The product choice must be for the same value limit. If there is any price difference for a higher value the difference should be paid according to the existing options in the site
• Customer should indicate the item chosen for the replacement on the back of the Purchase Invoice copy
• The product should be sent to the customer’s registered address after the new shipping & handling payment.

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3. Defective Products

• Product with alleged Failure of Manufacture:

The products traded by Get Brasil have up to 90 days guarantee concerning natural manufacture failure, except for products where the Manufacturer provides direct assistance to the customer through Technical Assistance service centers.

Please see below how to request evaluation of alleged manufacture failures:

Goods Return:

• The product should be returned by mail to the address on the Purchase Invoice
• The product should be returned in the original packaging
• It is mandatory that the customer should send the Purchase Invoice 2^nd via with the product
• The customer should send a brief written report on the alleged failure concerning the complaint explaining the problem in detail.

ATTENTION: Products sent without the above specifications shall not be accepted for the failure analysis and shall be returned to the sender’s address and additional shipping & handling fees will be charged.

Analysis of the Product’s failure:

• The product’s failure evaluation will be carried out by our suppliers, which shall give the final technical report  on the  replacement request
• Average term for conclusion: 15 to 30 working days after the product return delivery.

Replacement Favorable Technical Report:

• The customer shall receive the replacement product on the original address with no additional costs
• If the same product is not available in the manufacturers stock, the costumer will be informed and may chose another product for replacement, among the existing options available in the site, within the credit value limit
• If there is any price difference between the chosen product and the replaced product prices the difference should be paid before shipping.

Replacement Disapproval Report:

• The product shall be returned to the customer with the disapproval letter/report with no right to replacement.

Disapproval Items:

• Absence of fault (the failure pointed by the customer is not proved)
• Signs of inappropriate use of the product
• Signs of accidental damage
• Natural wear due to use.

4. Get Brasil Obligations

• The purchase Automatic Cancellation:

The order Cancellation and the purchased products Release by Get Brasil shall be automatic under the situations as follows:

• Inability to implement the corresponding debit to the credit card purchase
• Inconsistency of data filled in the application
• No order payment within 7 (seven) days.

The values Reimbursement by Get Brasil’s decision shall occur under the situations as follows:

Inability to deliver the goods due to no indication of address by the buyer in the order or the address non accessibility. In the impossibility of order delivery for that reason, the goods shall return to Get Brasil to the return address provided in the shipment and a refund issued by Get Brasil to the client, minus shipping & handling fees.